So we’re still in the middle of the HeadShot Bailout Giveaway. How many more cases you ask? I have no idea, still more than 20,000 as most the people purchasing it are still weary on whether or not this is a scam.
Turns out most of our orders came on March 27th
Traffic on March 27th
Which was the same day that SlickDeals posted this little dity. So our inbox backed up that entire weekend with orders, and then we came back on Monday, readied a new shipping system workflow so we could get everyone their tracking number, and started going down the list.
However it seems the internet has this instant gratification idea, where one week without contact and your customer is up in arms wondering where the hell their money went(can’t really blame them though, I know I would be the same way). And now that we’re getting into the third week since posting and people are getting a little more than annoyed that they haven’t heard anything more than a paypal receipt, some even demanding refunds. And there isn’t even a hold up, it’s just taking our fulfillment manager awhile, she’s the only going through and shipping these out, and with several hundred orders it’s taking her awhile.
It’s interesting though, being on the other side of something like this, and I’m starting to understand why it’s takes 4-6 weeks to get a free sample of something.
Although this is showing us that we need to take the helm here, and leave the Arkansas office to selling and “thinking”. In the next few days I should be moving out to Venice, CA, setting up shop out there, and when that happens we’re hoping to take on the fulfillment role since we’ll be close enough to our LA warehouse, and we’ll have room for storage in the basement of the Rose for now. Because I just can’t keep taking the rap for something I have no control over, I have to fix that.
So if you’re reading this and wondering where you HeadShot is, it’s on the way, just give it some more time and you’ll be happy you did. 
One Comment
Don’t get your hopes down, the people who are whining are either middle aged unmarried men with nothing better to do, or 14 year old kids who just figured out how to use a paypal. Good luck with your business and free is free people wait up to 8 weeks for free stuff without complaints, this should be no different for them. You will never find a place where people won’t complain just ignore the 5 or 6 who are complaining and focus on the 100s who aren’t complaining. Keep in mind for every unhappy customer you have 100x more happy ones.